To Our Valued Partners,
The health and well-being of our team, customers, manufacturers, and the community is our highest priority. We continue to monitor the current global health situation with COVID-19 and as a result are proactively preparing and implementing a number of contingency plans to ensure that we keep our team members safe, while supporting our customers and manufacturer partners with excellence. This incredibly important effort is being led by a task force that is now fully dedicated to COVID-19 contingency planning. Below is a brief update on a few key areas:
Supporting our Customers and Taking Care of Your Team
We have developed plans to ensure customer service continuity and limit operational disruption. Part of our plan involves having some of our team members working remotely to reduce the number of team members at our primary locations and prepare for our entire customer service team to work remotely if it becomes necessary. Our field service technicians are actively running service calls while following the CDC recommendations for hand-washing and social distancing. We are modifying our service completion process during this time to exclude signing of electronic work tickets on our technicians’ mobile device. We will request other means of acknowledgment for service completion. We are also taking several significant steps to protect our parts counters and parts distribution team members. We understand that the current risks remain low in the areas where our primary customer experience centers and distribution centers are located, but we want to make sure we deliver an uninterrupted experience for our customers and manufacturer partners as the situation continues to evolve.
Taking Care of Our Team
We have restricted team members’ business travel and have implemented a process to monitor personal travel. We also want to protect the health and safety of our customers and manufacturer partners as we work through the current situation. As a result, we are encouraging our team members to set up conference calls or video conferences instead of in-person meetings and we have limited visitors into all of our locations. We are also limiting our near-term attendance at conferences and events, most of which have already been cancelled.
Safety is one of our core values and has always been our highest priority. We will continue to monitor this situation, which is evolving very quickly as we all know. We are in contact with local health authorities and continue to review information from the Centers for Disease Control & Prevention (the CDC) on a regular basis.
We will keep you informed of any new information. If you have any questions, please reach out to your local team member.
We will all get through this challenging and uncertain time together.
Thank you for your partnership.
Group Vice President – Field Service
PT Holdings Group